DirectPay Starts 7/1: Help Your Insureds Stay Covered
We have big news to share. Beginning with policies effective 7/1/25, all AmTrust Workers’ Comp renewals through BTIS will move to our new DirectPay billing platform.
You asked for it, and we delivered.
In addition to providing a better experience for your clients, DirectPay now gives you powerful tools and access as the agent of record:
- View your insureds' billing status in real time
- Log in or call DirectPay for support or payment updates
- Generate customizable reports across your book
- See who is paid, past due, or needs to take action
- Gain more control and visibility into your accounts
Policies will still renew automatically. However, insureds must complete a quick, one-time setup to keep billing active and avoid cancellation for non-payment.
Note: Accounts currently on PAYO (Pay As You Owe) or PSR (PAYO Self Reporting) are not required to make this change.
New for AmTrust Workers’ Comp Renewals Beginning June 9:
What You’ll Receive:
- Weekly email every Tuesday
- List of your renewing AmTrust Workers' Comp policies that still need to complete DirectPay setup
- The list will automatically update each week to reflect:
- New upcoming renewals
- Removal of any insureds who have completed their setup
What Your Insured Will Receive:
- An email from directpay@btisinc.com, sent on your behalf as the agent of record
- Your name and contact info included for support
- A direct link to the BTIS DirectPay Portal, with clear instructions on how to select a payment plan and enter their payment info
What to Expect:
- Policies will continue to renew automatically
- Insureds must complete a one-time payment setup in DirectPay
Policies will cancel for non-payment if setup is not completed
We appreciate your help to ensure a smooth transition. Please check in with your insureds to confirm they’ve completed their DirectPay setup. This quick step is critical to keeping their policies active and avoiding cancellations for non-payment.
If you have any questions or need support, we’re here to help.
