What
Our Agents Are Saying
Verbatim unsolicited quotes from our agents:
I would
like to take the time out of my busy day to commend you on your excellent
staff. Having only been back at work for a few months now, I am
blown away by the fantastic customer service. The ease and use of
your online rater , the ability to communicate with the online staff, and the
fast response letting us know you got our submissions, is
FANTASTIC. Not to mention the quick bind times. You
truely have great customer service, and a Fantastic team, thanks for all your
help !!
Gino P., August 2008
Check out what our agents think about our New One-Shot Program:
I Love it! It was so easy to use. I have told everyone in my office to try
it out.
Michael A., June, 2008
You guys
are quite possibly the fastest, most efficient service an agent could ask for.
Outstanding service!!!!!
Linda B., June, 2008
Your
service is great, your employees put all other companies to shame. You are
setting the bar for all to follow. Be very careful, you make us all believe you
are really enjoying your jobs:
Thanks so much for the great work.
John W., April, 2007
Definitely you guys have
great rates and you're FAST!! Love you guys!------Marcette
L., July 2008
I would like to say i
have been an agent for over 15 years and this system is the greatest piece of
technology that i have experienced in the fire and casualty business. quote
,submit, ok to bind, and thats ok with me i will keep sending you my business
and without a doubt your staff put on this friendly coat all the time those are
the makings of a great company.
G. Diaz, September, 2007
I used your live
support line, spoke to Zach, and he gave me some very useful
information. Thank you for getting information to me so quickly. It's
nice to get answers in a timely manner. Thank you for having that service
available.
Steve H., March, 2008
We at this retail agency
deal with a lot of MGA's on a daily basis. Without question, BTIS is the most
friendly and most pleasurable to do business with. It's like every day is a
giant sunflower day at BTIS!!"
Rick, April 2008
I have been doing work
with Builders and Tradesman for about 4 years...Every time I call the
receptionist is so professional and friendly...I always get the same
professional and friendly reception regardless of who answers the phone. It is
a pleasure to do business with your company.
Lauri G., May 2008
I will admit, you have
one of the best staffs around.
Jim L., April 2008
I just want to say it's
been a pleasure working with BTISINC. Everyone at BTISINC has been helpful and
very responsive. Binding a policy is very quick, normally within 5 to 10
minutes I have the application approved to bind.
Barry
R., April 2008
I have never worked with
a wholesaler who is as great as you all are at BTIS.
John W., November, 2007
Your customer/agent
service people are off the hook man. Absolutely incredible. I put a quote
request in this morning, that thing was approved at like 8:04. I can't
compliment them enough. They are darn good.
S. Telford, January, 2008
I was talking with Tony
yesterday about the markets in general and you guys by far make it very easy to
do business behind excellent programs with incredible service to back it up.
Many carriers could use a lesson from you guys.
John B., December 2007
This is the first
account that I have bound with your company. I cannot believe the ease in
quoting, underwriter help and binding! I am impressed! Thank you!
Michelle S, January 2008
thanks, as always, for
the rapid response in getting the endorsement to us. Some of the insurers take
3-4 weeks for the same request. We can----always----count on BTIS to be a lot
more responsive than that. Makes our clients happy---they can schedule jobs and
not have to worry about the timeliness of an endorsement to go on-site.
-Rick, November 2007
I absolutely love your
live chat supporst. It is the single most helpful feature offered online by any
brokerage we work with,and I congratulate you for your excellence and user-
friendliness.Thanks for having it-- it is absolutely amazing.
Linda S., June 2007
I'm going into quote
another GL shortly. I totally love your company, You all are so easy to work
with and the turn around is awesome.
Michelle J., October 2007
This involved a human to
approve and I still got approval in about 5 minutes? Almost inhuman. Thanks
Clark Kent!
Dave B., October 2007
THE WEB SITE FOR
RENEWALS IS GREAT THANK YOU SO MUCH, I AM SAVING TWO DAYS OF WORK WITH THIS
GREAT PROGRAM.
THX R. HARRIS September, 2007
I'd like to say, I do
like the idea of the Live Chat with customer service to answer
questions. This is nice when you need a quick answer to a
question. It was very easy to work with. Any other
questions that arise from the answers to the previous questions can be answered
immediately. Thanks Again.
R. Verdi September, 2007
Too fast. You guys
really have this VICTORY program down to an art form!!
Greg M., August, 2007
I like everyone there--no matter what department I need - everyone is so
very nice and helpful. I try very hard to give what I can to BTIS - and always
get a quote. You are a wonderful company to deal with and I have a lot of them
I use.
Thanks for the great work
Sandy T., April, 2007
Hello :) I have to say
everyone whom I have talked to you in your office has been so helpful, very
friendly and so professional!! I love your website too... very user friendly
and fun.
Sarah C., July, 2007
I'm so
glad to be back as an appointed agent with Builders & Tradesmen's. I've
missed working with all your fine staff. Your service is great and I always
received immediate response.
Linda B., April, 2007
I wish all our companies
would be as simple and easy to work with as BTIS. You are great.
Mickie A., April, 2007
You already have so many
"bells and whistles" in place... auto bind confirmation, binders in the e-mail,
live chat, great commission, gift cards... I honestly can't think of much you
didn't think of already!
Jim G., April, 2007
I have only had
excellent service : DF
Desiree F., April, 2007
I like the speed and
ease of your online rater. Also, binds come back with blinding speed. Great
work!
Thanks.
Judi H., April, 2007
YOU ALL ARE THE BEST OUT
THERE!
Michelle S., April, 2007
Your on-line submission
and tracking system is much better then any other carrier.
Ron B., April, 2007
YOUR EASE OF DOING
BUSINESS. SOMEONE IS ALWAYS AVAILABLE BY PHONE AND VERY HELPFUL. I LIKE ON-LINE
SUBMISSIONS (HATE FAXING APPS!)
Pam S., April, 2007
Your customer service
online/phone is by far one of the best!
Lillian O., April, 2007
IT SEEMS TO BE SIMPLE BY
COMPARISON TO OTHER COMPANIES
Ken P., April, 2007
I like being able to get
a quote online and quick approval or decline.
Alana K., April, 2007
Quick and easy.
Ara A., April, 2007
It is very easy to
submit for renewal.
Linda D., April, 2007
It is super easy to use
and get a quick response.
Darvi P., April, 2007
I really think you have
one of the best user friendly web site.
Lillian O., April, 2007
Easy, information
prefilled, online and super customer service!
Lucy P., April, 2007
appreciate the
underwriter being readily available and responding back in a timely manner to
any questions we have.
John W., April, 2007
I love the speed at
which I can get a quote.
Patricia M., April, 2007
By far the simplest
renewal process out there. Having the information defaulted from last year is a
definate bonus. Thanks for everything!
Andrew H., April, 2007
I like the response time
of information and if I have any questions I have the Live support which can
assist me.
Sandra M., April, 2007
The ease of quoting and
receiving everything by e-mail is so efficent. Christina G.,
April, 2007
easy to print process
and bind!!!
Steve H., April, 2007
Easy, streamlined.
Pam D., April, 2007
I write a lot of new
business and the quote screen is very easy to use. I quote BTIS first now
instead of last.
Linda Fay B., April, 2007
I love how quick you all
are to respond. Also to answer any questions. Rachel, April,
2007
it is super easy...I
really like the system.
Danise B., April, 2007
I LOVE BTIS!!
Jill W., April, 2007
You have the easiest
program aroundf in regards to quoting and account servicing... Thanks!!!
Robin W., April, 2007
I have not used your
renewal process yet. Our first renewal does not come up until August of 2007. I
am sure it is like all of the other programs you have. Excellent. I will visit
this site again when I do my first renewal. Thanks
Patty A., April, 2007
I think it's great- love
the online capabilities - it makes everything so much easier!
Robyn K., April, 2007
I like the quick turn
around time of the quote
Danny H., April, 2007
YOU ARE VERY EASY TO
WORK WITH AND YOUR UNDERWRITERS ARE GREAT.
Gayle H., April, 2007
Your process is more
simple than most. Even more so now that the victory program uses an admitted
carrier.
Shaun M., April, 2007
The timing of quoting
new business has been great. I've been very pleased with the binding process as
well.
Tonya T., April, 2007