What Our Agents Are Saying

Verbatim unsolicited quotes from our agents:

Each time I have used BTIS, I've been very impressed...from your sweet front desk people, to the personalities of the underwriters, to the automation, etc.  I also love when GL is under $7500, I don't need to chase down loss runs.
I'm going to BTIS first from now on.
Steve F.

I got the ipad the other day and I just wanted to say Thanks again.  This thing is absolutely amazing.  I loaded it up for my wife and she loves it.  We have to lock it in our safe to keep it away from the kids as they think its the greatest thing ever and can't leave it alone.  Luckily, I get to keep the iphone for myself.
Again Thanks. You guys ROCK!"
Dan P.

What a smooth process. One thing I really like about BTIS is its efficiency, and the other is the helpfulness of its employees.
Thanks so much.
Kathy M.

You guys are PHENOMENAL!!!!
Requested bound 6:21 pm on a Friday (in July!), received binder 30 minutes later, and I received the policy at 9:00 am on Saturday!
AWESOME SERVICE.
Bob H.

I just wanted to thank you for the wonderful $50 incentive card that I just received!! I had no idea that it was coming, and I am very excited!! Thank you again for always making your site very easy to use! Keep up the good work!!"
Angela E.

YOU GUYS ARE UNBELIEVABLE. THIS INSURED WALKED IN MY OFFICE AND 40 MINS LATER IS WALKING OUT WITH A CERT IN HIS HAND. GREAT JOB!
Steve S.

thank you for the super service on the contractor bond, I think BTIS is the "best"....by far....I love the way your systems are seemless and make my job much easier....and of course the speed in which you got my approval was very much appreciated....
Bob S.

You guys are doing everything that no one else will. Quick turn around, quick binding, blanket additional insured's, etc. You all service the accounts where others do not. Your operation is silky smooth.
Kyle L.

This type of service is why I LOVE BTIS! EVERYone that I have ever dealt with is wonderful and so much more helpful that I'm used to!
Josie D.

I love your underwriting team. They Rock. You're company has the best customer service by Far. They are nice and treat us well. BTIS is ranked #1 in my book. I was just talking to Karen in underwriting - sweet sweet lady. Keep hiring people like her.
Damian D.

Not only do you "ROCK", not only are you like a "BIG SUNFLOWER" that brightens someone's day, now you are "RIDICULOUSLY QUICK"!

You guys are seriously the best. Its ridiculous how quickly you get things back to us and how pleasant it is to do business with you. I'm sure you already know but we appreciate it greatly.
Trevor S.

Ya know, I just love working w/BTIS! I told someone the other day you guys were the "Nordstrom's" of the insurance world!
Karen L.

You know....you guys have a reputation......of all being very nice
to work with. Of all the companies that I work with, BTIS as a whole has the quickest response time and best group of personalities that I have worked with. THANK YOU!!!
Kelvin D.

First I wanted to thank you BTIS because you all ROCK as always!!!
Mike

You all are so easy to work with! I wish all accounting dept's were like yours!!!
Jamie T.

Hey dude BUILDERS AND TRADESMEN. they rock

1. first of all they always answer their phone
2. nice and very easy to work with.
3. your system kicks butt
4. and your prices are awesome.
Damian D.

All the staff at BTIS is absolutely amazing and I really love working with all of you!
Jolene O.

Every time I call your office I am amazed at how friendly your staff is. It is always a pleasure to call your office. The women who answer your phones seem to be genuinely happy and willing to help me get to the right person. The underwriting and accounting staff is always willing to help in anyway they can, and are especially quick at responding to email inquiries. Please let your staff know how much I appreciate their general positive attitude and willingness to help.
Sabrina H.

I have been doing insurance for almost thirty years, this December 2009 and never had such quick service and great pricing.
Denise D.

Good morning, I hope you had a wonderful new years. I just want to thank you for all the hard work you and your staff have provided. If I could place every account with you, I would. It is not just the product you sell, it is also the staff you have surrounded your self with. With that being said, I look forward to sending you all of my Workers Comp business In 2009.
Michael A.

This is AWESOME!  I'm so glad to be signed up with you guys.  It's like a dream come true!
Joan M.

You guys just rock. I wish every GA I worked with was this responsive.
John B.

Every time I've needed to call BTIS I've been blown away by how awesome all of the staff is. You all answer the phones friendly and willing to help, you take your time to answer my questions and ensure that I've comprehended the information provided, you've returned any messages left within a timely manner... THANK YOU!!! I've already referred BTIS to several other agents I know. Keep up the great work.
David H.

...thanks so much for the immediate response.  You guys are absolutely AWESOME, I just can't believe the response we get!   Amazing and unheard of these days - so kudos to all of you and thanks so much!!
Stacy B.

I would like to take the time out of my busy day to commend you on your excellent staff.  Having only been back at work for a few months now, I am blown away by the fantastic customer service.  The ease and use of your online rater , the ability to communicate with the online staff, and the fast response letting us know you got our submissions, is FANTASTIC.  Not to mention the quick bind times.  You truely have great customer service, and a Fantastic team, thanks for all your help !!
Gino P.

Check out what our agents think about our New One-Shot Program:
I Love it! It was so easy to use. I have told everyone in my office to try
it out.
Michael A.

You guys are quite possibly the fastest, most efficient service an agent could ask for. Outstanding service!!!!!
Linda B.

Your service is great, your employees put all other companies to shame. You are setting the bar for all to follow. Be very careful, you make us all believe you are really enjoying your jobs:
Thanks so much for the great work.
John W.

Definitely you guys have great rates and you're FAST!! Love you guys!------Marcette L.

I would like to say i have been an agent for over 15 years and this system is the greatest piece of technology that i have experienced in the fire and casualty business. quote ,submit, ok to bind, and thats ok with me i will keep sending you my business and without a doubt your staff put on this friendly coat all the time those are the makings of a great company.
G. Diaz

I used your live support line, spoke to Zach, and he gave me some very useful information. Thank you for getting information to me so quickly. It's nice to get answers in a timely manner.  Thank you for having that service available.
Steve H.

We at this retail agency deal with a lot of MGA's on a daily basis. Without question, BTIS is the most friendly and most pleasurable to do business with. It's like every day is a giant sunflower day at BTIS!!"  
Rick

I have been doing work with Builders and Tradesman for about 4 years...Every time I call the receptionist is so professional and friendly...I always get the same professional and friendly reception regardless of who answers the phone. It is a pleasure to do business with your company.
Lauri G.

I will admit, you have one of the best staffs around.
Jim L.

I just want to say it's been a pleasure working with BTISINC. Everyone at BTISINC has been helpful and very responsive. Binding a policy is very quick, normally within 5 to 10 minutes I have the application approved to bind.
Barry R.

I have never worked with a wholesaler who is as great as you all are at BTIS.
John W.

Your customer/agent service people are off the hook man. Absolutely incredible. I put a quote request in this morning, that thing was approved at like 8:04. I can't compliment them enough. They are darn good.
S. Telford

I was talking with Tony yesterday about the markets in general and you guys by far make it very easy to do business behind excellent programs with incredible service to back it up. Many carriers could use a lesson from you guys.
John B.

This is the first account that I have bound with your company. I cannot believe the ease in quoting, underwriter help and binding! I am impressed! Thank you!
Michelle S

thanks, as always, for the rapid response in getting the endorsement to us. Some of the insurers take 3-4 weeks for the same request. We can----always----count on BTIS to be a lot more responsive than that. Makes our clients happy---they can schedule jobs and not have to worry about the timeliness of an endorsement to go on-site.
-Rick

I absolutely love your live chat supporst. It is the single most helpful feature offered online by any brokerage we work with,and I congratulate you for your excellence and user- friendliness.Thanks for having it-- it is absolutely amazing.
Linda S.

I'm going into quote another GL shortly. I totally love your company, You all are so easy to work with and the turn around is awesome.
Michelle J.

This involved a human to approve and I still got approval in about 5 minutes? Almost inhuman. Thanks Clark Kent!
Dave B.

THE WEB SITE FOR RENEWALS IS GREAT THANK YOU SO MUCH, I AM SAVING TWO DAYS OF WORK WITH THIS GREAT PROGRAM.
THX R. HARRIS

I'd like to say, I do like the idea of the Live Chat with customer service to answer questions.  This is nice when you need a quick answer to a question.  It was very easy to work with.  Any other questions that arise from the answers to the previous questions can be answered immediately.  Thanks Again.
R. Verdi

Too fast. You guys really have this VICTORY program down to an art form!!
Greg M.

I like everyone there--no matter what department I need - everyone is so very nice and helpful. I try very hard to give what I can to BTIS - and always get a quote. You are a wonderful company to deal with and I have a lot of them I use.
Thanks for the great work
Sandy T.

Hello :) I have to say everyone whom I have talked to you in your office has been so helpful, very friendly and so professional!! I love your website too... very user friendly and fun.
Sarah C.

I'm so glad to be back as an appointed agent with Builders & Tradesmen's. I've missed working with all your fine staff. Your service is great and I always received immediate response.
Linda B.

I wish all our companies would be as simple and easy to work with as BTIS. You are great.
Mickie A.

You already have so many "bells and whistles" in place... auto bind confirmation, binders in the e-mail, live chat, great commission, gift cards... I honestly can't think of much you didn't think of already!
Jim G.

I have only had excellent service : DF
Desiree F.

I like the speed and ease of your online rater. Also, binds come back with blinding speed. Great work!
Thanks.
Judi H.

YOU ALL ARE THE BEST OUT THERE!
Michelle S.

Your on-line submission and tracking system is much better then any other carrier.
Ron B.

YOUR EASE OF DOING BUSINESS. SOMEONE IS ALWAYS AVAILABLE BY PHONE AND VERY HELPFUL. I LIKE ON-LINE SUBMISSIONS (HATE FAXING APPS!)
Pam S.

Your customer service online/phone is by far one of the best!
Lillian O.

IT SEEMS TO BE SIMPLE BY COMPARISON TO OTHER COMPANIES
Ken P.

I like being able to get a quote online and quick approval or decline.
Alana K.

Quick and easy.
Ara A.

It is very easy to submit for renewal.
Linda D.

It is super easy to use and get a quick response.
Darvi P.

I really think you have one of the best user friendly web site.
Lillian O.

Easy, information prefilled, online and super customer service!
Lucy P.

appreciate the underwriter being readily available and responding back in a timely manner to any questions we have.
John W.

I love the speed at which I can get a quote.
Patricia M.

By far the simplest renewal process out there. Having the information defaulted from last year is a definate bonus. Thanks for everything!
Andrew H.

I like the response time of information and if I have any questions I have the Live support which can assist me.
Sandra M.

The ease of quoting and receiving everything by e-mail is so efficent. Christina G.

easy to print process and bind!!!
Steve H.

Easy, streamlined.
Pam D.

I write a lot of new business and the quote screen is very easy to use. I quote BTIS first now instead of last.
Linda Fay B.

I love how quick you all are to respond. Also to answer any questions. Rachel

it is super easy...I really like the system.
Danise B.

I LOVE BTIS!!
Jill W.

You have the easiest program aroundf in regards to quoting and account servicing... Thanks!!!
Robin W.

I have not used your renewal process yet. Our first renewal does not come up until August of 2007. I am sure it is like all of the other programs you have. Excellent. I will visit this site again when I do my first renewal. Thanks
Patty A.

I think it's great- love the online capabilities - it makes everything so much easier!
Robyn K.

I like the quick turn around time of the quote
Danny H.

YOU ARE VERY EASY TO WORK WITH AND YOUR UNDERWRITERS ARE GREAT.
Gayle H.

Your process is more simple than most. Even more so now that the victory program uses an admitted carrier.
Shaun M.

The timing of quoting new business has been great. I've been very pleased with the binding process as well.
Tonya T.